Look, we get it - nobody really enjoys reading legal stuff. But here at Crimson Valor Crest, we're pretty serious about keeping your info safe. We've worked on some incredible heritage projects and modern builds, and we handle client data the same way we'd restore a century-old facade - with care, respect, and attention to detail. This policy breaks down what we collect, why we need it, and what we do with it.
What Info We're Collecting
When You Reach Out
If you're getting in touch through our contact form or giving us a call at (416) 555-0147, we'll collect your name, email, phone number, and whatever details you share about your project. Can't really help design your dream home or restore that heritage building without knowing who you are and what you're after, right?
Project-Related Stuff
Once we're working together, we'll gather property details, architectural preferences, budget info, site photos, and all the technical data needed to bring your vision to life. We've been doing this since before digital files were even a thing, so we know how to keep your plans secure.
Website Analytics
Yeah, we use cookies and similar tech to see how people navigate our site. It helps us figure out if folks are actually finding what they need or if they're getting lost somewhere between our portfolio and services pages. Standard stuff - IP addresses, browser types, pages you visit, that kind of thing.
How We Use Your Information
- To actually respond to your inquiries and provide consultation services
- For designing, planning, and executing your architectural projects
- Keeping you updated on project progress, deadlines, and any hiccups we encounter
- Processing payments and maintaining project records (the taxman likes documentation)
- Improving our services based on feedback and analytics
- Meeting legal and regulatory requirements - there's a ton of building codes and permits involved in what we do
- Occasionally sending updates about our work, but only if you've said it's cool
Who Gets to See Your Data
We don't sell your information - that's not how we roll. But we do share it with certain folks when necessary:
Contractors & Consultants: When we're working on your project, we'll need to share relevant details with structural engineers, contractors, and other specialists. They're bound by their own professional standards too.
Municipal Authorities: Building permits, zoning applications, heritage designations - all that bureaucratic stuff requires submitting your project info to government offices.
Service Providers: We use cloud storage, email services, and project management tools. These companies have their own privacy policies, and we pick ones that take security seriously.
Legal Requirements: If the law says we gotta hand something over, we will. Court orders, regulatory investigations - that sort of thing.
How We Protect Your Stuff
We've invested in secure servers, encrypted communications, and access controls. Our team's trained on data security, and we limit who can access what. Physical documents are locked up at our office on Bay Street. Digital files get backed up regularly, but those backups are encrypted too.
That said, nothing's 100% foolproof. We do our best, but the internet being what it is, we can't guarantee absolute security. If something goes wrong, we'll let you know ASAP.
How Long We Keep Your Info
For active projects, we keep everything until the work's done and the warranty period's expired. After that, we maintain records for seven years - it's standard practice in our industry and covers us legally. Heritage restoration projects sometimes need longer retention because those buildings have historical significance.
Marketing stuff and general inquiries? If we haven't heard from you in a couple years, we'll clear that out unless you've asked us to keep you on our mailing list.
Your Rights
You've got control over your personal information:
- Access: Want to see what we've got on file? Just ask.
- Correction: If something's wrong, we'll fix it.
- Deletion: You can request we delete your data, though we might need to keep some stuff for legal reasons.
- Objection: Don't want us processing your info for certain purposes? Let us know.
- Portability: Need your data in a transferable format? We can arrange that.
- Withdraw Consent: Changed your mind about receiving updates? Unsubscribe anytime.
To exercise any of these rights, shoot us an email at info@crimsonvalorcrest.info or call (416) 555-0147. We'll get back to you within a reasonable timeframe.
Cookies & Tracking
Our website uses cookies to remember your preferences and understand how you interact with our content. Most browsers let you control cookies through their settings. Blocking cookies might affect your experience on the site, but you're free to do it.
We use analytics tools to track visitor patterns - helps us understand what's working and what needs improvement. This data's anonymized and aggregated, so we're not tracking individual users across the web.
Third-Party Links
Sometimes we'll link to suppliers, manufacturers, or other resources that might be useful for your project. Once you leave our site, their privacy policies apply - not ours. We can't control what they do, so check out their terms if you're concerned.
International Data Transfers
We're based in Toronto, Ontario, but some of our service providers might be located outside Canada. When that happens, your data could be processed in other countries. We make sure there are appropriate safeguards in place, but different jurisdictions have different privacy laws.
Children's Privacy
Our services aren't directed at anyone under 18. We don't knowingly collect information from kids. If you're a parent and think your child's given us information, contact us and we'll delete it.
Changes to This Policy
We'll update this policy occasionally to reflect changes in our practices or legal requirements. When we do, we'll revise the date at the top and post the new version here. For major changes, we might send out a notification to clients.
Questions or Concerns?
If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We're pretty straightforward about this stuff.
Crimson Valor Crest Architecture
1250 Bay Street, Suite 405
Toronto, ON M5R 2A5
Phone: (416) 555-0147
Email: info@crimsonvalorcrest.info